Terms and conditions
Terms & Conditions of Sale (Consumers and Businesses)
These terms & Conditions comply with the following:-
1. The Consumer Protection (Distance Selling) Regulations 2000
2. The Price Marking Order 2004
Please read these terms of sale carefully.
You will be asked to expressly agree to these terms of sale before you place an order for products from our website.
In these terms of sale, “we” means [Pioneer Leisure UK Ltd] (and “us” and “our” will be construed accordingly); and “you” means our customer or potential customer for products (and “your” will be construed accordingly).
(3) Order process
The advertising of products on our website constitutes an “invitation to treat”; and your order for products constitutes a contractual offer. No contract will come into force between you and us unless and until we accept your order in accordance with the procedure detailed below.
In order to enter into a contract to purchase products from us, you will need to take the following steps e.g.:-
(i) You must add any the products you wish to purchase to your shopping cart, and then proceed to the checkout;
(ii) If you are a new customer, you must then create an account with us and log in; if you are an existing customer, you must enter your login details;
(iii) Once you are logged in, you must select your preferred method of delivery and confirm your order and your consent to these terms of sale by clicking on the
(iv) You will be transferred to the Online Secure encrypted Payment section, whereby Paypal will handle your Credit Card or Debit Card payment or if preferred other payment arrangements to suit you, ie Cheque by Post, Postal Order etc.,
(v) We will then send you an initial acknowledgment;
(vi) Once we have checked whether we are able to meet your order, we will either send you an order confirmation (at which point your order will become a binding contract) or we will confirm by email that we are unable to meet your order.
We will not file a copy of these terms of sale specifically in relation to your order. We may update the version of these terms of sale on the website from time to time, and we do not guarantee that the version you have agreed to will remain accessible. We therefore recommend that you download, print and retain a copy of these terms of sale for your records.
The only language in which we provide these terms of sale is English.
Before you place your order, you will have the opportunity of identifying whether you have made any input errors by at the checkout section of the website. You may correct those input errors before placing your order.
We require a landline telephone number for all orders related to the card holders address and/or delivery address, we cannot accept mobile telephone numbers only.
(4) The products
All products as shown from time to time on our website. We reserve the right to add, include or withdraw products as we so desire at any time.
Caravan, Motorhome Awnings
Please note that we rely entirely on customer information when they order an awning for their caravan or motorhome.Fiammastore/Pioneer Leisure UK Ltd does not accept any responsibility whatsoever in the event that customers order the wrong size awning for their vehicle. Once the awning is taken out of the packaging and erected upon the caravan or motorhome, it will be deemed as being used and Pioneer Leisure UK Ltd can no longer accept the goods back for exchange. Every effort is made by Fiammastore/Pioneer Leisure UK Ltd to inform customers of the size awning they require for their vehicle.
(5) Price and payment
Prices for products are quoted on our website. The website contains a large number of products and it is always possible that some of the prices on the website may be incorrect. We will verify prices as part of our sale procedures so that a product's correct price will be stated [when you pay for the product].
In addition to the price of the products, you [will/may] have to pay a delivery charge, which will be as stated when you pay for the product.
Payment must be made upon the submission of your order. We may withhold the products and/or cancel the contract between us if the price is not received from you in full in cleared funds.
The prices on the website include all value added taxes (the current percentage rate applies).
Payment for all products must be made by Credit or Debit Card or any other method as detailed on the website from time to time.
Prices for products are liable to change at any time, but changes will not affect contracts which have come into force.
[If you are a business customer, then from time to time we may agree to open an account for you, enabling you to pay in arrears. Where you hold an account, then upon or following the dispatch of products, we will send to you an invoice for payment of the price of those products, and you will pay such invoice within  days of the date of the invoice. Accounts will be subject to such credit limits as we may notify to you from time to time. If you do not pay any amount properly due to us under or in connection with these terms of sale on time, we may: charge you interest on the overdue amount at the rate of % per year above the base rate of [HSBC Bank Plc] from time to time (which interest will accrue daily until the date of actual payment, be compounded quarterly, and be payable on demand); or claim interest and statutory compensation from you pursuant to the Late Payment of Commercial Debts (Interest) Act 1998.]
(6) Your warranties
You warrant to us that:
(a) You are legally capable of entering into binding contracts, and you have full authority, power and capacity to agree to these terms of sale;
(b) The information provided in your order is accurate and complete and you will be able to accept delivery of the products.
(7) Delivery policy
We will arrange for the products to be delivered to the address for delivery indicated in your order.
We will use reasonable endeavours to deliver products as soon as is reasonably possible or the date for delivery set out in our order confirmation or, if no date is set out in our order confirmation, within 7 days of the date of our order confirmation, subject to stock availability. However, we cannot guarantee delivery by the relevant date. We do however guarantee that unless there are exceptional circumstances all deliveries of products will be dispatched within 14 days of the later of receipt of payment and the date of our order confirmation.
All goods require a signature as proof of delivery.
It is the customers responsiblity to be present when deliveries are made. If the customer is not present when goods are delivered, they will be carded and will have to collect the goods themselves from the depot stated upon the courier card. Failure to do so will result in the goods being delivered back to Pioneer Leisure UK Ltd, and an extra carriage charge, the same amount as the previous delivery costs, will be required before the goods can be redelivered to the customers address
In addition to this, if goods require delivery to an address other than the billing/card holders address, then this must be a legitimate business address.
Should the customer enter instructions on the delivery note to the effect of leaving the goods in a garage or shed or to leave with a neighbour for example, we will not be held accountable if goods are then not received by the customer.
CHECKING YOUR GOODS
Please check your delivery for missing items or damaged goods before you sign for them. If a driver refuses to wait while you do so, please make a record on the driver’s documentation saying so. Signing for your goods before they are checked makes it impossible to make a claim against the courier for damaged goods.
Upon receipt of goods please examine them thoroughly, if possible in a clean dry place, ensuring that they are the goods that you ordered, that they are free from defects, in good working order and that there are no missing parts or items. Should you encounter any problems, please contact us as soon as possible either by telephone or email.
NB: Please refer to Deliveries & Returns Page regarding delivery costs, postcode exceptions and overlength items.
(8) Risk and ownership
The products will be at your risk from the time of delivery. Ownership of the products will only pass to you upon the later of:
(a) Delivery of the products
(b) Receipt by us of full payment of all sums due in respect of the products (including delivery charges).
Until ownership of the products has passed to you, you will possess the products as our fiduciary agent and bailee, and if you are a business customer you must store the products separately from other goods and ensure that the products are clearly identifiable as belonging to us.
We will be entitled to recover payment for the products even where ownership has not passed to you.
(9) Consumers: returns policy
This Section applies to consumers, not business customers. If you are a business customer, the applicable returns policy is set out in Section .
You may cancel a contract to purchase a product or products at any time within 14 days after the day you received the relevant products or products (subject to the limitations set out below).
[You will not have any such right insofar as a contract relates to: (i) the supply of any products which constitute audio or video recordings or computer software which have been unsealed by you; (ii) the supply of products the price of which is dependent upon fluctuations in financial markets which we cannot control; (iii) the supply of newspapers, periodicals or magazines; (iv) the supply of goods made to your specifications or clearly personalised; or (v) the supply of goods which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.
If you cancel a contract on this basis, you must inform us in writing and return the products to us immediately, unless the goods in question are Fiamma awnings, which must be returned to our suppliers in the same condition in which you received them.
Ie. In original condition, and in original and undamaged packaging.Products returned by you in accordance with this Section will be refunded in full (excluding the cost of sending the products to you). However, you will be responsible for paying the cost of returning the product to us. Retuned awnings will incur a 15% restocking and handling charge of the price of the product.
If you cancel a contract on this basis and you do not return to the products to us, we may recover the products and charge you for the costs we incur in doing so. Similarly, if you return the products at our expense, we may pass that expense on to you.
(10) Consumers: statutory rights
Nothing in these terms of sale affects any statutory rights you may have as a consumer.
(11) Business customers: limitation of warranties
This Section applies only to business customers, not consumers.
We warrant to business customers that the products purchased from our website will:
(a) Conform in all material respects to any applicable specification of such products published on our website / issued by us
(b) Be free from material defects in materials and workmanship for a period of [1 year] from the date of delivery of the products.
These terms of sale set out the full extent of our obligations and liabilities in respect of the products supplied to business customers hereunder. To the maximum extent permitted by applicable law and subject to the first paragraph of Section , all conditions, warranties or other terms concerning the products which might otherwise be implied into a contract with a business customer under these terms of sale are expressly excluded.
(12) Business customers: returns policy
This Section applies to business customers, not consumers. If you are a consumer, the applicable returns policy is set out in Section .
Products may only be returned to us with our prior agreement and at your expense, and according to our directions. Any products returned in contravention of this Section will not be the subject of any refunds or replacements and you will continue to be liable for payment of the price of such products.
Where you return products to us in accordance with the provisions of this Section, and in our reasonable opinion those products do not conform with the warranties set out in Section , then you will be entitled to replacement products (where replacements are available) or, where we agree, a refund of the price paid in respect of those products (excluding all delivery charges).
If you cancel a contract and are entitled to a refund, we will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your valid notice of cancellation.
(14) Force majeure
In this Section and Section  below, “force majeure event” means:
(a) Any event which is beyond our reasonable control;
(b) The unavailability of raw materials, components or products; and/or
(c) Power failure, industrial disputes affecting any third party, governmental regulations, fires, floods, disasters, civil riots, terrorist attacks or wars.
Where a force majeure event gives rise to a failure or delay in us performing our obligations under these terms of sale, those obligations will be suspended for the duration of the force majeure event.
[If we become aware of a force majeure event which gives rise to, or which is likely to give rise to, any failure or delay in us performing our obligations under these terms of sale, we will notify you forthwith.]
[We will take reasonable steps to mitigate the effects of the any force majeure event.]
(15) Limitations of liability
Nothing in these terms of sale will limit or exclude your or our liability for: (i) death or personal injury caused by negligence; (ii) fraud or fraudulent misrepresentation; or (iii) any matter for which it would be illegal to limit or exclude, or attempt to limit or exclude, liability.
Subject to this:
(a) We will not be liable for any losses arising out of a force majeure event;
(b) We will not be liable in respect of any defect in the products arising from fair wear and tear, wilful damage, accident, negligence by you or a third party, use otherwise than in accordance with the manufacturer's or our instructions or recommendations, or any alteration carried out by you or any third party; and
(c) If you are a business customer: (i) our liability in connection with any product purchased through our website is strictly limited to [the higher of the purchase price of the relevant product and the replacement cost of the relevant product]; and (ii) we will not be liable for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data or waste of management or office time, or loss of goodwill or reputational damage.
(16) Business customers: indemnity
If you are a business customer, you hereby indemnify us and undertake to keep us indemnified against all and any liabilities, losses, damages, expenses and costs (including legal expenses and amounts paid in settlement of any demand, action or claim) arising, directly or indirectly, out of a breach by you of any of your obligations under these terms of sale.
17) Contract cancellation
We may cancel a contract to supply products made under these terms of sale immediately by written notice to you if you fail to pay, on time and in full, any amount due to us under the contract, or commit any material breach of your obligations to us under the contract.
If you are a business customer, we may cancel a contract to supply products made under these terms of sale if:
(a) You cease to trade;
(b) You become insolvent or unable to pay your debts within the meaning of the insolvency legislation applicable to you;
(c) A person (including the holder of a charge or other security interest) is appointed to manage or take control of the whole or part of your business or assets, or notice of an intention to appoint such a person is given or documents relating to such an appointment are filed with any court;
(d) The ability of your creditors to take any action to enforce their debts is suspended, restricted or prevented, or some or all of your creditors accept, by agreement or pursuant to a court order, an amount of less than the sums owing to them in satisfaction of those sums; or
(e) Any process is instituted which could lead to you being dissolved and your assets being distributed to your creditors, shareholders or other contributors (other than for the purposes of solvent amalgamation or reconstruction).
(18) Consequences of cancellation
Upon the cancellation of a contract in accordance with Section :
(a) We will cease to have any obligation to deliver products which are undelivered at the date of cancellation;
(b) You will continue to have an obligation where applicable to pay for products which have been delivered at the date of cancellation (without prejudice to any right we may have to recover the products); and
(c) All the other provisions of these terms of sale will cease to have effect, except that Sections [8, 11, 12, 15, 16, 18 and 20] will survive termination and have effect indefinitely.
(19) Scope of these terms of sale
These terms of sale do not constitute or contain any assignment or licence of any intellectual property rights, do not govern the licensing of works (including software and literary works) comprised or stored in products, and do not govern the provision of any services by us or any third party in relation to the products.
(20) General terms
Images of products on our website are for illustrative purposes; actual products may differ from such images.
Contracts under these terms of sale may only be varied by an instrument in writing signed by both you and us. We may revise these terms of sale from time-to-time, but such revisions will not affect the terms of any contracts which we have entered into with you.
If any provision of these terms of sale is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect, and such invalid or unenforceable provisions or portion thereof will be deemed omitted.
No waiver of any provision of these terms of sale, whether by conduct or otherwise, in any one or more instances, will be deemed to be, or be construed as, a further or continuing waiver of that provision or any other provision of these terms of sale.
You may not assign, charge, sub-contract or otherwise transfer any of your rights or obligations arising under these terms of sale. Any attempt by you to do so will be null and void. We may assign, charge, sub-contract or otherwise transfer any of our rights or obligations arising under these terms of sale, at any time – providing where you are a consumer that such action does not serve to reduce the guarantees benefiting you under these terms of sale.
Each contract under these terms of sale is made for the benefit of the parties to it and is not intended to benefit, or be enforceable by, any other person. The right of the parties to terminate, rescind, or agree any amendment, variation, waiver or settlement under such contracts is not subject to the consent of any person who is not a party to the relevant contract.
Subject to the first paragraph of Section : these terms of sale contain the entire agreement and understanding of the parties in relation to the purchase of products from our website, and supersede all previous agreements and understandings between the parties in relation to the purchase of products from our website; and each party acknowledges that no representations not expressly contained in these terms of sale have been made by or on behalf of the other party in relation to the purchase of products from our website.
These terms of sale will be governed by and construed in accordance with English law, and the courts of England and Wales will have non-exclusive jurisdiction to adjudicate any dispute arising under or in relation to these terms of sale.
(21) About us
Our full name is
Pioneer Leisure UK Ltd
Our registered office is
46 Westhaven Estate
OFFICES ONLY (NOT OPEN TO THE PUBLIC)
Our principal trading address is as above
Our company registration number is 06877274
Our email address is firstname.lastname@example.org
Our VAT number is 118 9689 62
Tel: 01495 239860